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Return Policy

Revised: 05/09/2010


KK Music Store Return Policy


If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery (unless otherwise specified) for a refund of the original purchase amount (shipping charges are not refundable). A $69.99 handling fee will incur for all returned cellos. Returned item must be in the original packaging and condition showing no signs of wear or abuse and complete with all collateral materials such as cases, straps, strings, care kits, free gift items, and any other materials that originally shipped with the instrument; otherwise the return will either be refused or a 20% restocking fee will be assessed.


All returned items must have a Return Authorization Number ("RMA Number") on the outside of the package. Any items returned without a RMA Number may be refused. Obtain a RMA Number by calling 1-877-262-8880 (international 1-909-243-7068) or via e-mail: sales@kkmusicstore.com. We recommend that you use a reliable carrier such as FedEx, UPS or DHL and insure your package when returning your item. KK Music Store is not responsible for shipping damages for returns.


All returned items are inspected upon arrival at the KK Music Store warehouse. You will be responsible for all return shipping costs. If the returned item shows signs of wear or not meeting these requirements, it may be refused or a restocking fee of up to 20% may be assessed.


You may expect to receive your refund within four (4) weeks of shipping your package back to us. Under normal circumstances you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our facility (up to 5 business days), and processing from bank, credit card company or through the mail if item was purchased with personal check or money order (5 business days). We issue refunds in the form of payment used to make your purchase except for money orders, Western Union, or wire transfers in which case you will receive a refund in the form of a company check.


Non-Returnable Items

We do not give refunds for the following items (these items may only be exchanged for the same product if defective): recorders, tin whistles, harmonicas, microphones, gift cards; and accessories including but not limited to pegs, bows, bridges, shoulder rests, strings, reeds, tubes, earbuds, earplugs, cleaners, polishes, polishing cloths and cleaning kits. Software, cassettes, books, CDs, DVDs, and videos may be returned for store credit only if in sealed original packaging.


Returned merchandise with damages, broken parts or otherwise considered non-resalable are also considered non-returnable.


How to Return an Item

1. Call us at 1-877-262-8880 (international 1-909-243-7068) M-F 9am-6pm PST or via e-mail: sales@kkmusicstore.com to obtain a RMA Number.
2. Write the RMA Number on the return package. Item must be in original packaging complete with all original materials shipped with the instrument and showing no signs of wear or use.
3. Ship the package back to us via a reliable carrier and must be post marked within the first 30 days from the day you received the package.


Refusal of Delivery

If you refuse a delivery, miss your delivery appointment(s), provide inaccurate/non-deliverable address it is considered Refusal of Delivery. If an item is refused upon delivery for any reason other than showing obvious signs of damage, you are responsible for both original and return shipping cost and any other costs involved in the delivery and return process.

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