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Standard Shipping Policy

Revised: 01/20/10

 

KK Music Store Standard Shipping Policy

 

Standard Shipping Policy

(RESTRICTIONS MAY APPLY READ CAREFULLY)

 

Under normal circumstances, we do our best to ship most verified orders within 24 hours (except orders placed on weekends) after receiving your payment.  UPS Ground shipments usually arrive within 6 business days; however, please allow up to 14 business days for delivery especially during peak seasons and severe weather conditions. We ship almost entirely via United Parcel Service (UPS) for domestic orders. Lightweight packages may be shipped via United States Postal Service (USPS).  Unfortunately, customers are unable to specify the carrier of their choice.  We ship worldwide to international destinations except for certain oversized items (i.e. cellos, drum sets and upright bass).  International orders are shipped primarily by USPS.  Oversized items are excluded from this shipping policy; please see Oversized-Item Shipping Policy for oversized items.

 

All orders are subject to a 24 hour verification delay while we confirm your billing information with your financial institution.  This is a necessary precaution to protect our customers from credit card fraud and identity theft.  To avoid delay, please ensure that the billing address and phone number you provided matches what is on file with your financial institution. 

 

We cannot ship orders on Saturdays and Sundays.  Any order placed on Saturdays, Sundays or on a national holiday will be shipped on the next business day.  Most Paypal instant payment orders, credit/debit card orders are shipped within 24 hours.  Other forms of payment such as money orders, Paypal eCheck or personal checks are shipped once payment is received and cleared. For security purposes, all orders paid via personal checks are subject to a 10 business day delay. 

 

On rare occasions we may face unforeseen delays shipping your order (i.e. large order volumes, weather conditions or circumstances beyond our control).  We will notify you by phone or email if we determine your order will not ship by the time frame as stated. 

 

Free Shipping

  • Valid on most shipments to Lower 48 States.
  • Does not apply to orders shipped to Canada and international destinations.
  • APO/FPO shipments can only be shipped via USPS (7-15 business days) which requires an additional $10-$35 surcharge depending on the item. (We can ship most items to APO/FPO destinations except oversized items such as drums sets, cellos, cello cases, and upright basses).
  • Alaska, Hawaii, and US territories (Puerto Rico, Guam, US Virgin Island) can only be shipped via air services which require additional shipping charges. Please call 1-877-262-8880 for a shipping estimate prior to completing a purchase; otherwise a shipping charge will be calculated for you automatically and added to your purchase.
  • Not eligible for returned, reshipped, and exchanged packages. 

 

(UPS transit time is for reference only; delivery days may not be exact)

Expedited Shipping

We offer Next Day, 2 Day, and 3 Day shipping for most items.  Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations.  Expedited shipping rates are determined by weight and zone.  To get an estimate or to upgrade your order to expedited shipping, please contact us at 1-877-262-8880 (international 1-909-243-7068).

 

PO Box Shipping

We cannot ship to PO Box destinations since we ship via UPS.  Please provide a physical address for delivery. 

 

APO/FPO Shipping

We can ship most items to APO/FPO destinations except heavyweight or oversized items such as drum sets, cellos and cello cases.  APO/FPO destinations can only be shipped via USPS and may require additional handling charges. 

 

International Shipping

KK Music Store gladly accepts international orders; however, available products, shipping rates and fees will vary.  Please contact us at 1-877-262-8880 (international 1-909-243-7068) or via email: sales@kkmusicstore.com for shipping estimates.  We ship worldwide to international destinations except for certain oversized items (i.e. cellos, cello cases, drum sets).  International orders are shipped primarily by USPS.

 

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”).  The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country.  Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.  Customs policies vary widely from country to country; you should contact your local customs office for further information.  When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

 

Shipping Delays

We will notify you via phone or email of any delays in shipping your order by the last promised shipping date if your order has been delayed. We will advise you the new estimated shipping day or you may contact us to cancel the unshipped portion of your order. 

 

For your protection, your order may be diverted to order verification.  As part of the verification, we will notify you via email to call us at 1-877-262-8880 (international 1-909-243-7068) or via email: sales@kkmusicstore.com within 72 hours.  If you do not contact us within 72 hours we may cancel your order and promptly issue a full refund. 

 

Verified Shipping Address

During checkout, you will be asked to provide a Ship To address (if different from Bill To) to where the package will be delivered. If you do not provide a Ship To address, your package will be shipped to the Bill To address; if your Bill To address is non-deliverable, your package will be shipped to the verified Ship To address on file with your Paypal account; if none of these information is available, your order will be on hold while we contact you and obtain the necessary information to process your order. 

 

Tracking Your Package(s)

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped.  This tracking number can be used to check the status of your package at our shipping carriers’ online stores:

 

UPS

Package tracking:  www.ups.com/tracking/tracking.html

U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com

 

USPS

Package tracking: www.usps.com/shipping/trackandconfirm.htm

 

Canceling an Order

We are committed to process your order quickly; therefore there is a short period of time in which you may cancel your order.  You may cancel an order at any time prior to processing at our center by calling 1-877-262-8880 (international 1-909-243-7068)Unfortunately, we are not able to cancel orders once they have been shipped.  Please refer to our Return Policy for return instructions.  

 

Refusal of Delivery

If you refuse a delivery, miss your delivery appointment(s), provided inaccurate/non-deliverable address it is considered Refusal of Delivery. If an item is refused upon delivery for any reason other than showing obvious signs of damage, you are responsible for both original and return shipping cost and any other costs involved in the delivery and return process. 


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