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Exchange and Damaged Item Policy

Revised: 03/03/10

 

Exchange and Damaged Item Policy

 

Exchanges

 

If you would like to exchange an item for a different size, color or model, please return the item following guidelines detailed in our Return Policy and place another order for the item you wish to purchase. You do not need to wait for us to receive the original item before placing the new order. 

 

See http://www.kkmusicstore.com/page.html?chapter=2&id=24 for Return Policy.

 

Damaged Item

 

We carefully pack each and every item with sufficient packing material to ensure its safe arrival. We know how it feels to see your package arrive in pieces. We hate to see that happen as much as you do. But things do happen, and when it does, there’s no need to panic. Call us! We’ll do whatever necessary to help you take care of it, and a replacement package will be on its way in no time. Just like that!

 

It is best to refuse an obviously damaged package. If you do receive a package with hidden damages that could not be discovered until you opened the package, call us right away.

 

To report a damaged package:

Call 1-877-262-8880 (international 1-909-243-7068)

Or email customer service at sales@kkmusicstore.com


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